If you want to return a item, please be aware of those points below first:
- Items must be returned within 14 days of receipt.
- Items must be unworn and unwashed.
- Pierced jewellery cannot be returned for health and hygiene reasons.
- Underwear and swimwear can only be returned if the hygiene seal has not been removed.
- Beauty products and accessories cannot be returned for hygiene reasons.
- Items must have all tags attached.
- We are not responsable for the return shipping cost.
If your return request can meet the above requirements, please send your order number and return reason to our sales team, they will help you with the whole process.
About the return shipping cost, please be aware :
- We will be responsible for the return shipping cost when the return was caused by us, such as, quality issues.
- Customers will be responsible for the return shipping cost when the return was waused by the customers, such as, just don't want it anymore.
Please mail the package after you get the confirmation from our sales team, otherwise, the return is at your own risk.
Room 1801, Unit2, 6# Buliding,
Guanggu No.8, Optics Valley Ave,
East Lake High- tech Development Zone,
Wuhan 430074 China
Any questions, we will be here to help.
Email : firstname.lastname@example.org